Communication

Tone of Voice Matters

Tone of Voice Matters

Is Your Tone of Voice Making Your Employees Feel Unsafe?

Employees feel safe when they feel like their mistakes aren’t held against them, when they can talk about tough issues, take risks, and ask for help without being rejected or undermined. Employees feel safe when their unique skills and talents are valued. According to research by Professor Amy Edmundson at Harvard Business School, when employees feel safe they perform better than when they feel unsafe, in part because they learn better (1999)...